Shipping policy

Shipping Policy

When will my order be fulfilled?

Our team asks for 1–7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming your tracking number.

Please note, we do not fulfill orders over the weekend. Any expedited order placed after 12:30 PM PST will be fulfilled the following business day.

U.S. Shipping

If I am located in the U.S., when will my order arrive?

Once your order has been shipped, we ask for 1–10 business days for delivery. Please note that packages are subject to carrier delays.

We do not ship or deliver on weekends. Some orders may require a signature. Please allow up to 2 business days for your order to be dispatched.

Expedited Shipping: 2-Day Expedited and Overnight orders must be placed before 12:30 PM PST to be sent out within the same business day. Expedited orders placed after 12:30 PM PST will ship the following business day. Expedited orders are delivered Monday through Friday only. Weekend expedited delivery is not available.

If I am located in the U.S., how much does shipping cost?

Standard shipping typically ranges between $8–$10.

If you need your package expedited, we offer Overnight and 2-Day delivery. Expedited shipping typically ranges between $18–$40.

Please note, we do not fulfill orders over the weekend. Any expedited order placed after 12:30 PM PST will be fulfilled the following business day.

Delivered Packages

My package says “delivered,” but I haven’t received it. Can you assist?

If your package is marked as delivered but you have not received it, please allow 24 hours after the delivery confirmation before assuming there is an issue. Occasionally, packages are marked as delivered before they physically arrive at your address.

We suggest taking the following steps:

Contact your local postal carrier and try to speak with your postal person directly, as they may remember where the package was left.
Make sure your mail area is secure, and consider leaving a note requesting that packages not be left unattended.
Check with neighbors to see if the package was mistakenly collected by someone nearby.

If you have completed all of the above steps, please visit UPS to file a claim and provide our team with the claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure.

An official non-emergency police report must accompany all claims for packages not received after being marked “Delivered.”

Expedited Shipping

How does your expedited shipping work?

We do not ship on weekends, holidays, or deliver on weekends or holidays. All expedited orders must be placed before 12:30 PM PST to ship the same business day. Orders placed after 12:30 PM PST will ship the following business day.

Orders placed on Friday after 12:30 PM PST will ship Monday.
Orders placed with 2-Day Shipping on Thursday before 12:30 PM PST will arrive by end of day Monday.
Orders placed with 2-Day Shipping on Thursday after 12:30 PM PST will arrive Tuesday.
Orders placed with Overnight Delivery on Thursday before 12:30 PM PST will arrive Friday.
Orders placed with Overnight Delivery on Thursday after 12:30 PM PST will arrive Monday.
Orders placed with 2-Day Shipping on Friday before 12:30 PM PST will arrive Tuesday.
Orders placed with 2-Day Shipping on Friday after 12:30 PM PST will arrive Wednesday.
Orders placed with Overnight Delivery on Friday before 12:30 PM PST will arrive Monday.
Orders placed with Overnight Delivery on Friday after 12:30 PM PST will arrive Tuesday.

International Shipping

If I am an international customer, when will my order arrive?

Our team asks for 1–7 business days to fulfill packages. Once shipped, we ask for 2–12 business days for delivery.

Please note that packages are subject to carrier delays, and international packages may incur taxes, duties, or fees from the local government or customs authority.

We do not ship or deliver on weekends. Some orders may require a signature.